Users can run QB on different computers by enabling multi-user hosting and can work on the company files at the same time. But sometimes, some problems cause the error message ‘QuickBooks multi-user mode not working’ to show up. When QB is not loaded on the server PC, this error message can appear. If QuickBooks keeps throwing error messages while you try to switch to multi-user mode, all you need is this guide which elaborates the causes and solutions for this issue so that you can get back on track with QuickBooks in no time.
If you can’t figure out how to fix multi-user issues in QuickBooks, you can contact us at +18557380359 to get help from our support team
Causes Why You Can’t Switch QuickBooks to Multi-User Mode
If your QuickBooks won’t switch to multi-user mode, these are the most likely causes.
- QuickBooks isn’t loaded on the server PC, so the workstations can’t connect to it.
- Workstations can’t connect to the server because of a Windows firewall restriction.
- The QuickBooks database service isn’t working or may not be responding.
- Your QuickBooks Desktop hosting settings are not set up properly, and you need to change them.
- If your system’s DNS settings are incorrect, this can also cause multi-user hosting problems.
Follow these Solutions if Multi-User Mode is Not Working in QuickBooks Desktop
If your QuickBooks freezes when you switch to multi-user mode, implement the following solutions.
Method 1: Verify and Fix Any Issues with QuickBooks Database Server Manager
Make sure that the database service is running properly to fix any issues with QuickBooks multi-user mode.
- On your server PC, open the Windows Start menu and type Run in the box that appears to get to the command window.
- Type services.msc into the Run window. When you see the QuickbooksDBXX option, double-click on it and go to the Startup Type menu.
- Set it to Automatic, then go to the Recovery tab to see if the service state says Running or Started.
- Use the drop-down box to select ‘Restart the Service,’ then choose ‘First Failure,’ ‘Second Failure,’ and ‘Subsequent Failures,’ and then click ‘Apply.’
How to 2: Change Windows Firewall Settings from the Control Panel
You can fix the firewall restrictions by making the changes to the firewall settings and implementing the steps below.
- Go to the Windows Start menu, click Control Panel, type ‘Windows Firewall’ into the search box, and hit Enter.
- Click on the option that says ‘Allow an app through Windows Firewall,’ then click on ‘Change Settings.’ Then, check the box next to ‘Public List’ for QuickBooks.
- Click OK and choose Public for the application. Once that’s done, run QuickBooks in multi-user mode to see if this H series error has been fixed.
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Conclusion
If you are still having trouble because the QuickBooks multi-user mode not working, you can get help from our team of certified QuickBooks Desktop experts by dialling the toll-free number +18557380359
